NETWORK INVESTIGATING HIGH IMPACT

Investigating elevated latency on SD-WAN underlays

Posted 21 Oct 2026 at 8:10 am

We are investigating elevated latency affecting a subset of SD-WAN underlay paths. Mitigation is in progress and customers may see intermittent performance degradation.

Known impact

Increased latency and packet loss on selected underlays.

Actions

Traffic is being re-routed where possible. Next update within 60 minutes.

Affected services

SD-WAN, Managed Connectivity

Customer impact

Selected enterprise sites in NSW and VIC

Contact Service Hub
COLLABORATION INVESTIGATING HIGH IMPACT

Teams Cloud Calling audio quality degradation

Posted 21 Oct 2026 at 12:05 am

Some users may experience degraded audio quality on Teams Cloud Calling. We are working with the upstream collaboration platform and will provide further updates shortly.

Known impact

Choppy or one-way audio on Teams calls.

Affected services

Teams Cloud Calling

Customer impact

Selected Collaboration customers

Contact Service Hub for priority incidents

CYBER INVESTIGATING MINOR IMPACT

Security monitoring alert volume elevated

Posted 20 Oct 2026 at 6:15 pm

Our National Cyber Defence Centre is investigating elevated alert volume from a subset of managed endpoints. Protective controls remain in place.

Known impact

Higher than usual SOC alert volume; no confirmed customer impact.

Affected services

Managed Detection and Response

Customer impact

All / MDR customers

Contact Service Hub
NETWORK INVESTIGATING HIGH IMPACT

Kitchen sink review alert — all fields populated

Posted 20 Oct 2026 at 4:00 pm

Full-field review sample covering summary, symptoms, actions, contact, reference, maintenance window, and next-update timing so design and content can be checked end-to-end.

Known impact

Intermittent packet loss on primary underlay; secondary path remains healthy.

Actions

Engineering has engaged carrier support; traffic preferenced to backup underlay; next customer update scheduled.

Affected services

SD-WAN, Core Network, Edge Routing

Customer impact

Named enterprise customers in NSW (see reference INC-2026-1042)

Reference: INC-2026-1042

Service Hub priority desk — quote INC-2026-1042

CLOUD RESOLVED LOW IMPACT

Resolved (within 7 days): Brief DNS resolution delay

Posted 19 Oct 2026 at 12:00 pm

A short-lived DNS resolution delay for Manage Cloud control endpoints has been resolved. Included so recently resolved notices remain visible for seven days.

Known impact

Intermittent DNS lookup delays lasting under two minutes.

Actions

Anycast DNS path corrected; monitoring confirmed normal.

Affected services

Manage Cloud

Customer impact

All Manage Cloud tenants

Reference: INC-2026-1099

Contact Service Hub if symptoms persist

CLOUD SCHEDULED MINOR IMPACT

Scheduled platform patching – Manage Cloud

Posted 19 Oct 2026 at 11:00 am

Routine patching of Manage Cloud control-plane components. Customer workloads are not expected to be interrupted.

Known impact

No customer action required. Console may be briefly unavailable.

Affected services

Manage Cloud

Customer impact

All Manage Cloud tenants

Contact Service Hub
NETWORK SCHEDULED MINOR IMPACT

Planned Maintenance – Core Network

Posted 18 Oct 2026 at 2:34 pm

Scheduled maintenance on core network services for firmware updates and routing optimisations. Brief connectivity interruptions may occur during the window.

Known impact

Brief connectivity interruptions. No customer action is required.

Affected services

Core Network, Edge Routing

Customer impact

All regions

Contact Service Hub
CLOUD RESOLVED MINOR IMPACT

Resolved: Intermittent API timeouts

Posted 15 Oct 2026 at 7:20 pm

Intermittent API timeouts affecting the cloud management portal have been resolved. Root cause was a saturated connection pool that has been scaled and monitored.

Known impact

Intermittent 504 responses from the management API.

Actions

Pool size increased; monitoring dashboards updated.

Affected services

Manage Cloud API

Customer impact

All / Specific API consumers

Contact Service Hub